Dirsha — Privacy Policy

This Privacy Policy describes how Dirsha (“we”, “our”, or “us”) collects, uses, and protects your information when you use the Dirsha mobile application and related services operated for bus fare payments and digital wallet services in Ethiopia.

1. Information we collect

We may collect the following types of information:

Account information: phone number, name (when you register), and account identifiers.
Authentication data: one-time passwords (OTP) sent to your phone for login verification.
Transaction data: bus fare payments, wallet top-ups, balances, trip history, dates, amounts (ETB), and bus route references.
Device permissions (with your consent):
- Camera — to scan QR codes on buses for fare payment.
- Photos / gallery — to save parking invoice images when you use linked parking services.
Technical data: device type, operating system, app version, and basic logs needed to keep the service secure and reliable.

2. How we use your information

We use your information to:

Create and manage your Dirsha passenger or staff account.
Process bus fare payments and wallet top-ups.
Show your trip and payment history inside the app.
Verify your identity via SMS OTP.
Provide customer support and improve app security.
Comply with applicable laws and prevent fraud or misuse.

3. Linked services

The app may open linked third-party services (for example, parking partners) inside the app. Those services may have their own privacy policies. We encourage you to review them when you use a linked service.

4. Payment providers

Wallet top-ups may be processed through Ethiopian mobile money or banking partners (such as Telebirr or CBE Birr). Payment details are handled according to those providers’ own security and privacy practices.

5. Data sharing

We do not sell your personal data. We may share information only:

With bus operators and authorized staff to process fares and support your account.
With payment partners to complete top-up transactions you initiate.
When required by law, court order, or government request.
To protect the rights, safety, and security of users and our platform.

6. Data retention

We keep your account and transaction records for as long as your account is active and as needed for legal, accounting, and operational purposes. You may contact us to request account deletion, subject to records we must retain by law.

7. Security

We use reasonable technical and organizational measures to protect your data, including encrypted connections (HTTPS) where supported and access controls on our servers. No method of transmission over the internet is 100% secure.

8. Children

Dirsha is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us so we can remove it.

9. Your rights

Depending on applicable law, you may have the right to:

Access the personal data we hold about you.
Request correction of inaccurate information.
Request deletion of your account, where permitted.
Withdraw consent for optional permissions (camera, photos) in your device settings.

10. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the app after changes means you accept the updated policy.

11. Contact us

If you have questions about this Privacy Policy or your data, contact us at:
Email: support@dirshay.com
Website: https://dirshay.com